Refund policy

First, try it for free

Each new business gets a 14-day trial with every feature and no card. We suggest trying finiq on your own data before paying.

Within 14 days of the first payment — a full refund

If you paid for a business for the first time (any period) and finiq did not suit you, write to us within 14 days of the payment and we refund the whole amount, no questions asked. This applies once per business.

6 or 12 months — unused months back

After 14 days, a 6- or 12-month subscription can be cancelled with a refund for the unused whole months. The used months, the current one included, are recounted at the plan’s monthly price without the discount; the rest is refunded.

Example: Pro for a year costs $345.60. You cancel after 3 months: the used months cost 3 × $36 = $108, so we refund $237.60 — in hryvnia, the same share of the amount you paid.

Monthly subscription

After 14 days from the first payment, a monthly payment is not refunded: cancel the renewal and access stays until the end of the paid month.

If a subscription renewed automatically and you meant to cancel it, write within 7 days of the charge and we refund the new period in full.

Failures on our side and wrong charges

If finiq was unavailable through our fault for more than 24 hours in a row, we extend the subscription by the lost days or refund the proportional part — your choice.

A double or mistaken charge is refunded in full.

When we do not refund

• when access was restricted for a breach of the Terms of Use;
• for periods that have already passed, except as described above;
• for the trial — it is free.

How to ask for a refund

Write to hello@finiq.com.ua from the account’s email address: the business name, the date and amount of the payment, and the reason if you like. We answer within 3 working days.

We refund to the card or account the payment came from, in hryvnia: the whole amount paid or its share for the unused months. We start the refund within 7 days of agreeing it; when the money arrives depends on the bank, usually a few days. We do not deduct the payment service’s fees.

After a refund the subscription ends and the business becomes read-only; the data is not deleted.

Seller

Sole proprietor (ФОП)

[ПІБ ФОП]

Individual tax number (РНОКПП)

[РНОКПП]

Address

[адреса]

IBAN

[IBAN]

Bank

[банк]

Taxation

[система оподаткування]

Email

hello@finiq.com.ua